New In-Home Care Company to Focus On Caregivers

New In-Home Care Company to Focus On Caregivers
ROCKFORD - Compassionate Care Services, a Rockford-based company launched by Machesney Park natives Rob Muller and Monica Muller Hart, aims to carve out a niche in the badly needed in-home care industry by improving how caregivers are treated and trained.

CCS, which is based at 5813 E. Riverside Blvcd., received its final state licenses from the Illinois Department of Public Health and plans to begin hiring caregivers. The goal is to hire 80 to 100 caregivers in the first six months and 150 in the first year.

The in-home care industry is rapidly growing because of the aging Baby Boomer generation. In Winnebago County alone, 12 percent of the population is over the age of 70 and 13 percent are between the ages of 60 to 69. But it is a business wracked by constant turnover because of an industry focus on bottom-line labor costs.

There are a handful of franchise in-home care service companies currently in business in the Rock River Valley. The average starting wage for a caregiver for those companies is $13 an hour. CCS Life will start caregivers at $16 an hour and provide a career path for each caregiver. If the caregiver stays at least a year, the company will pay the costs to become a certified nursing assistant, which ranges from $800 to $1,500 depending upon the college program.

"In a world where companies are always about bottom lines and profits, it's refreshing to be involved with CCS which is all about making a difference in people's lives,” Rob Muller said. “It starts with our employees and bettering their lives. It ultimately ends with great professional and loving care for each and every one of our clients.”  
“We decided to be the leader in this industry - to pay the best, train the best  and love the best.”  Muller said “Treat people as you also would want to be treated”
CCS Life first applied for a state license in December. It’s a drawn-out process in normal times and was delayed several months because of the coronavirus pandemic.

Still, Muller and Hart are ready to begin hiring and training caregivers. They will take the time to recruit and train service workers who were hit hard by coronavirus cutbacks, along with experienced caregivers, to serve clients in Winnebago, Boone and Ogle counties.

“We are looking for people who have big hearts and want to make a positive difference in someone's life,” Muller said. “We ask a daily question of ourselves and all employees. ``What are you going to do today to positively change someone’s life.”

If you are interested in learning how to become a CCS caregiver, call 815-706-CARE (2273) or apply online at 

For more information about Compassionate Care Services, contact Rob Muller at 815-706-2273 or

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